If you need assistance with your myUSCIS account, please visit https://my.uscis.gov/account/v1/needhelp.

To reset your myE-Verify password, click on the Forgot your Password link on the myAccount login page. If you are unable to reset your own password, submit your information using this form and a link will be sent to the email address you used to create the account.

If you want to check the status of an immigration application, apply for status, or update your contact information, you will need to contact USCIS using one of the methods below.

• Visit the USCIS Contact Us page at: https://www.uscis.gov/about-us/contact-us
• myUSCIS provides a personalized account to help you navigate the immigration process. You can visit their homepage at: https://my.uscis.gov/

If you are having technical issues with myE-Verify or its features, provide a detailed description of the error or issues below and your email address.

USCIS uses a third-party private sector Identity Proofing (IdP) service to generate a quiz containing questions that only you should be able to answer. These questions are generated by the IdP service based on commercial identity verification information collected by third-party companies from financial institutions and other service providers. USCIS does NOT have access to this information and does not know the questions you were asked or the answers you chose.

There may be several reasons why a quiz could not be generated for you

• You may have moved recently and your credit files and public records do not yet reflect your new address. If so, you can update the information you provided in myE-Verify and use your former residence in the address field.
• You may have entered information incorrectly, preventing the independent service from locating any records about you.
• You may have attempted to take a quiz too many times recently. In this case, if you want to continue setting up your myE-Verify account, you should wait a few days and try again.
• You may not have enough of a financial footprint for enough questions to be generated. This can happen if you have entered the country or workforce recently or you simply have not applied for any type of credit.
• You may have certain fraud alerts reported to your state or a credit bureau. These fraud alerts are usually created by an individual who was the victim of identity theft or is at a greater risk of becoming a victim.
• You may have put a security freeze on your credit report.

Confirm Your Credit Information

If you would like to confirm the accuracy of the information found in your credit reports you may do so by visiting www.annualcreditreport.com and requesting free copies of your credit reports. If you find a discrepancy in any of your credit reports you should follow up with the individual credit reporting agency to correct those records.

If you would like information on your rights relating to credit reporting, or more detailed information on the steps you can take to correct errors found in your credit reports, please visit www.ftc.gov/credit.