Official Website of the Department of Homeland Security
If you need assistance with your myUSCIS account, please visit https://my.uscis.gov/account/v1/needhelp.
To reset your myE-Verify password, click on the Forgot your Password link on the myAccount login page. If you are unable to reset your own password, submit your information using this form and a link will be sent to the email address you used to create the account.
If you want to check the status of an immigration application, apply for status, or update your contact information, you will need to contact USCIS using one of the methods below.
If you are having technical issues with myE-Verify or its features, provide a detailed description of the error or issues below and your email address.
USCIS does not have access to the information from the identity verification service and our Customer Support staff is not able to determine why you were unable to pass the quiz.
USCIS uses a third party vendor to do remote identity verification before granting access to myE-Verify. This process includes taking an identity proofing quiz. myE-Verify allows you to attempt this identity verification process up to three times before locking you out for 72 hours.
There may be several reasons why you are not able to pass the identity proofing quiz. The top two reasons are:
On occasion, the identity verification service may not be able to generate enough financial-related questions based on your credit history. As a result, the service may ask questions that do not relate to you. If you would like to confirm the accuracy of the information found in your credit reports, you may request a free credit report from any of the credit bureaus.
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