Assistance with your myUSCIS Account

If you need assistance with your myUSCIS account, please visit https://my.uscis.gov/account/v1/needhelp.

myE‑Verify Password Resets

To reset your myE-Verify password, click on the Forgot your Password link on the myAccount login page. If you are unable to reset your own password, submit your information using this form and a link will be sent to the email address you used to create the account.

Checking the status of your immigration application

If you want to check the status of an immigration application, apply for status, or update your contact information, you will need to contact USCIS using one of the methods below.

Visit the USCIS Contact Us page at: https://www.uscis.gov/about-us/contact-us
myUSCIS provides a personalized account to help you navigate the immigration process. You can visit their homepage at: https://my.uscis.gov/

Technical Issues with myE-Verify

If you are having technical issues with myE-Verify or its features, provide a detailed description of the error or issues below and your email address.

Identity Proofing Process

USCIS does not have access to the information from the identity verification service and our Customer Support staff is not able to determine why you were unable to pass the quiz.

USCIS uses a third party vendor to do remote identity verification before granting access to myE-Verify. This process includes taking an identity proofing quiz. myE-Verify allows you to attempt this identity verification process up to three times before locking you out for 72 hours.

There may be several reasons why you are not able to pass the identity proofing quiz. The top two reasons are:

Your name, address, phone number, social security number and/or date of birth did not match the identity verification provider’s records.
You may not have enough financial/credit footprint in the United States to generate a quiz.

There may be several reasons why you are not able to pass the identity proofing quiz. The top two reasons are:

On occasion, the identity verification service may not be able to generate enough financial-related questions based on your credit history. As a result, the service may ask questions that do not relate to you. If you would like to confirm the accuracy of the information found in your credit reports, you may request a free credit report from any of the credit bureaus.

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